FAQ of Hengsi
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FAQ of Hengsi
June 29, 2023
Q1: Are you a manufacturer?

A1: Yes, Hengsi is a manufacturer established in year 2013 with 1 plant building and now it’s already expanded in 4 plant buildings.

Q2:What is CPLA Cutlery?

A2:The raw material of CPLA cutlery is PLA resin. After the PLA material is crystallized during manufacture, it can resist to high temperature up to 185F. Compared with regular PLA cutlery, CPLA cutlery have better strength, higher heat-resistance and nicer appearance.

Q3: What’s your payment terms?

A3: 50% deposit, balance upon received BL Copy; L/C at sight.

Q4: 50% deposit, balance upon received BL Copy; L/C at sight.

A4: Yes, both products and packages are customized based on the actual demand.

Q5: How many days can I get samples?

A5: Generally, it takes only 3-5 days to get ready samples in factory, and sometimes if it’s lucky enough, you can get samples immediately form our stock.

Q6: How do you conduct quality control?

A6: Strict in-house quality control is conducted, third party goods inspection is acceptable.

Q7: What’s your MOQ and lead time?

A7:Our MOQ is 25kg. The lead time is about 7-10 days after the order confirmed and the deposit payment received.

Q8: What’s the custom mold timeline?

A8: The prototype tooling  takes about 7-10 days to be finished. The production mold takes about 35-45 days to be finished.

Q9:Is PSM Cutlery Compostable?

A9:No, PSM cutlery is not compostable. It’s a compound of renewable plant starch and plastic filler. However, PSM is a good alternative for 100% petroleum-based plastics.

Q10:How long does it take for CPLA cutlery to compost?

A10:Our CPLA Cutlery will compost in industrial/commercial composting facility within 180 days.

Q11: Are your products safe for food contact?

A11: Sure, with BPI, DIN CERTCO and OK Compost certificating, all our products are food -contact safe.

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